Service FAQ

We have over 30 years of experience in property management. We are a mid-size property management company – large enough to handle most any situation and yet small enough to offer you and your tenant’s the personal attention you deserve. Matching and securing the right tenant for each property is a critical first step in the property management process. Triad Property Managers application process helps identify whether an applicant is a good fit for your property. We use the latest technology in property management software for making life less stressful for both you and your tenant. We take care of the headaches so you can sleep at night!

• Market property – Attract and screen potential tenants
• Post “For Rent” signs in the yard and list property on the internet
• Have potential tenants complete Lease Applications
• Complete credit checks, criminal background, rental history, employment verification of applicants
• Complete and sign lease contracts on behalf of the owner
• Collect and hold security deposits in a trust account at SunTrust Bank
• Verify that utilities are in the correct name – owner or tenant
• Collect monthly rent – Deposit monies into a trust account and clear checks
• Provide to tenant late rent payment and eviction notifications
• Take out papers for summary ejectment / eviction at the Court House on or after the 11th of the month; as agreed upon with the owner
• Attend small claims court hearing and represent the owner for possession of the property and collection of monies due; have present at court all documents related to the lease, monies owed and required notifications
• Handle necessary maintenance and repairs; as agree upon with owner
• Cut checks and disburse payments to owners from the 15th – 20th of the month – include detailed reports and report summaries of account receivables and payables
• Conduct a walk-through at the end of the lease, when the house has been vacated, and complete a Move Out Check List
• Disburse security deposit monies within 30 days of the property being vacated
• Provide annual summaries by the end of January each year with account receivables and payables along with a 1099 of rental income for prior year.

Triad Property Managers knows how to successfully market your property. Our website provides prospective tenants with detailed information about your property, including:

· Market rent;

· Number of bedrooms and bathrooms;

· Amenities; and

· Exterior and interior pictures.

In addition to placing your property on our website, our property management software will post the same information to Trulia, Zillow, and other popular property listing websites. This ensures maximum exposure for your property. Prospective tenants may also call our office and speak with a showing agent or representative for additional information.

Although the majority of our applicants are referred through our website listings, Triad Property Managers still use the traditional rental marketing and places a “For Rent” sign prominently in your yard (if applicable)

Whether you choose our property management or marketing program, the most important aspect of renting your property is finding a good tenant. Triad Property Managers’ application process provides the owner with as much information as possible by running a credit check, criminal check, and rental reference check, as well as requiring proof of income and acceptable forms of identification.

Credit check: Our property management software runs a prospective tenant’s information through Experian, a recognized leader in the credit industry, providing a thorough credit history on each applicant.

Criminal check: Every prospective tenant has their criminal background checked through our application process.

Eviction history: A new database provided through our property management software can show whether a prospective tenant has previously been evicted from a property. Please note that not all prospective tenants will be included in this database and that the lack of an eviction history does not mean the prospective tenant has never been evicted.

Rental references: Sometimes the easiest way to determine whether a prospective tenant is right for you is hearing from their previous landlord. Triad Property Managers requests all applicants to provide the name and number of their landlord(s) over the previous two years.

Income verification: Triad Property Managers requires our applicants to make at least three times the monthly rent in order to qualify for the property. By requesting proof of income, our office verifies the tenants should be able to afford to pay the rent.

The tenant is required to pay their security deposit  when the Residential Rental Contract is signed. After the contract is signed and the deposit paid, the property will be taken off the market for rent and our sign will be taken down. You will be notified after the tenant comes in to sign and pay their deposit. If the tenant intends to move in on the same day as the signing, they must also pay their pro-rated rent in to pick up their keys.

Under North Carolina law, a property management company may appear in small claims court for a summary ejectment action if the company is managing the property for the owner. Although there is no set timeline for an eviction proceeding, a hearing is usually set within 10 – 14 business days of filing with the court. If, after the hearing, the court decides in favor of the property owner, then the tenants shall have 10 days to vacate or make acceptable payment arrangements.

If the tenant fails to make acceptable payment arrangements or vacate within the 10 day period, a writ of possession may be filed to have the sheriff remove the tenant from the premises. The sheriff will set up a time and date to perform the padlocking, and we will meet the sheriff at the premises to change the locks at that time.

Please note that this is the only lawfully prescribed method to evict a tenant in the state of North Carolina.

Part of our property management responsibilities includes oversight of repair requests. When a tenant calls in with a repair request our office contacts a vendor to fix the issue. If the estimated repair cost is greater than $300.00, our office will contact you for approval before the work is performed.

If it is determined the tenant is responsible for the cost of a repair at the property, the invoice will be added to their account balance. However, vendors must be paid promptly for work performed. Therefore you may see a deduction from your usual rent intake even if the tenant is responsible for the cost of the repair if the tenant does not promptly pay the invoice.