Tenant FAQ

The office is open Monday – Friday from 8:00 am – 5:00 pm.

Rent is due on the 1st of the month and considered late on the 2nd. A late fee will apply if rent is not paid in full by the end of the day on the 5th of the month. The late fee is equal to $15.00 or 5% of one month’s rent, whichever is greater.

For our tenants who prefer to send payments through the mail, please note that rent is considered received on the date it arrives at our office. For example, not the date a money order was purchased or mailed.

There are 4 ways to make your rent payments:

1) Our preference is that you make your rent payments on-line through our tenant porthole on our website at: triadpropertync.com.

2) You can also mail your payment to our PO Box:

Triad Property Managers

PO Box 39688

Greensboro, NC 27438

3) You can drop your payment off in person at our office and if requested the receptionist can write you a receipt M-F 8am to 5pm.

Office Address:

204 Muirs Chapel Road, Suite #100

Greensboro, NC 27410

4) You can drop your payment into our drop box located on the outside of office building anytime – 24/7.

To sign up for online payment, contact our

office.

Yes, you may pay rent prior to the 1st of the month and may pay for multiple months of rent in advance.

If you do not pay your rent by the end of the day on the 5th, a late fee is charged to your account and you must pay or make acceptable payment arrangements by the 10th.

If you do not pay your rent and late fee by the 10th and do not make acceptable payment arrangements, our office will begin summary ejectment / eviction proceedings against you.

No, you cannot use your security deposit to cover the cost of rent for a month. If you do not pay your rent and late fee by the 10th and do not make acceptable payment arrangements, our office will begin summary ejectment / eviction proceedings against you.

If your check or online payment bounces you must replace the payment with certified funds. You will also be charged the $25 NSF charge and late fee if the certified payment is paid after the 5th of the month. Please note that after two bounced payments you will be placed on a, certified funds only, basis indefinitely.

For non-emergency requests during business hours, use the tenant portal. If you do not have a login, get started here and we can set you up.

For emergency requests call the office immediately.

Upon receipt of your request, our office contacts the appropriate vendor to provide them with your name and contact information. The vendor will then contact you to set up a time to perform the work. If the vendor cannot reach you, they will leave you a message and you will need to call them back. Be sure to get in contact with the vendor. Otherwise, they may not be able to perform the needed maintenance.

If a repair is necessitated because of a tenant’s intentional or negligent conduct, the cost of the repair is charged to them. If a repair is charged back, the tenant will receive a copy of the invoice and explanation of the charge.

Triad Property Managers does not determine the cost of performing maintenance work. Any issues with the price of a charge back should be brought up with the vendor directly. The number of the vendor who performed the work is available on the invoice.

You have 10 days to fill out and return a move-in inspection form to our office. Although you are not required to fill this out, we strongly recommends all tenants take the time at move in to note the condition of the property, including the exterior. Additionally, Triad Property Managers encourages tenants to take pictures of the interior during this 10 day period.

No. The move in inspection form is for documentation purposes only. To place a repair request, please use the tenant porthole procedure.

No. If you would like to go out to the property to take measurements, please contact our office so we may have a representative meet you at the property.

Please have utilities transferred into your name on the day of your move in. You may contact utility companies at any time prior to move in to request transfer of service.

Our standard for calculating pro-rated rent is taking the monthly rent and dividing it by the number of days in that month, then multiplying it by the number of days you will be at the property that month. For example for a 30 day month, 10 days of pro-rated rent for a house renting at $900.00 per month would be $300.00 (900 / 30 * 10 = 300).

Your lease requires you to give at least 30 days notice in writing of your intent to vacate the property. All leases end the last day of the month at 5 pm. So if for example you give your notice the 12th of the month you will be responsible for paying rent for the balance of that month plus the whole month following. Please note that notice must be received in writing and cannot be given over the phone.

Regardless of the date you turn in keys, you are responsible for payment of rent through your notice. If this is not paid it will be deducted from your deposit at the time of move out.

If you move out before your lease ends you will be responsible for payment of rent until the end of the lease term or until the property is re-rented plus any expenses as detailed on the last page of your lease. Additionally, you will be responsible for a re-leasing fee equal to one half of one month’s rent. Your deposit will be disbursed within 30 days of the property being re-rented or end of the lease term, whichever is sooner, minus any charges.

Turning in keys signifies surrender of possession of the property and begins the security deposit reconciliation process. If you do not turn in keys you will be charged pro-rated rent for each day keys are not turned in.

No. Please be sure that all personal belongings and trash are removed from the property, and it is cleaned prior to turning in your keys.

A move-out inspection takes place within 2 business days of when you turn in keys. During the inspection, Triad Property Managers assesses the condition of the property. We do not conduct move-out inspections with tenants present. We welcome you to take pictures or make notes prior to move-out.

In most circumstances, your deposit will be mailed to your forwarding address within 30 days from the date on which you turned in keys. A written accounting of charges made will be provided. If your deposit does not cover the amount of damage done to the property you will be responsible for payment of the remaining balance.

If Triad Property Managers has not received all invoices for work done at the property within 30 days, an interim letter will be sent listing current charges against your deposit. A final accounting would be sent no later than 30 days after the date of the interim accounting.

The North Carolina Tenant Security Deposit Act may be found here.

No. Triad Property Managers determines what work must be done after the move-out inspection. If the professional services have not rectified the issue your deposit may still be charged.

No. Please do not contact our office concerning the status of your deposit if it has not been 30 days from your key turn in date.

Yes. If you provided our office with a move-in inspection form we will review it prior to determining charges. We will also review our move in pictures and notes.

No. Cleaning must be done prior to turning in keys.

If any personal property remains after you vacate it will be thrown away and a hauling fee will be charged against your deposit. Do not assume that leaving belongings behind is beneficial to the owner or future tenant. You will not receive any reimbursement for items left behind.

Please call our office to determine the status of the deposit. If you did not provide us with a forwarding address then receipt of the deposit may be delayed.

If you provided our office with an incorrect forwarding address, we will wait two weeks to see if the final accounting is delivered to you or returned to us. If the deposit is not received by that time there will be a stop check fee charged and the check will be re-issued.

No. You must pay rent timely or you will be charged a late fee.

To dispute charges against your deposit you must submit, in writing, a list of the charged disputed along with any explanation or evidence why you believe those charges should not have been made. Upon receipt of your notice Triad Property Managers will review the charge and notify you within 7 business days of its final determination.